A. Complaint Procedures for Federally Assisted Programs and Activities
These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964 as amended, including its Disadvantaged Business Enterprise (DBE), Equal Employment Opportunity (EEO) and On-the-Job Training (OJT) Components, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008, relating to any transportation or Public Works program or activity administered by Richland-Lexington Airport District, as well as to sub-recipients, consultants, and contractors.
These procedures apply to complaints filed against a program and/or activity funded by either the Federal Highway Administration (FHWA), the Federal Transit Administration (FTA) or the Federal Aviation Administration (FAA).
The procedures outlined herein do not obstruct or deny the right of any complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination.
Every effort will be made to resolve complaints at the lowest possible level. The option of informal mediation between the affected parties and the investigator may be utilized to explore potential resolutions at any stage of the process. The investigator will make every effort to pursue complaint resolution, and will request information concerning the relief sought and settlement possibilities at the initial interview stage.
Any individual or community that wishes to file a Title VI complaint or discuss concerns regarding Richland Lexington Airport District’s process or procedures may contact:
B. Title VI Complaint Process for Airport Complaints:
Richland-Lexington Airport District
ADA/Section 504 Grievance Procedure
In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act, it is the intent of the Columbia Metropolitan Airport (CAE) to provide access to all public facilities, programs and services associated with its operation to all persons with disabilities.
Richland-Lexington Airport District (RLAD) has established a grievance procedure for any person who feels that he or she has been subjected to discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Columbia Metropolitan Airport (CAE).
The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of Complainant, date, and description of the problem. Complaints may also be submitted using the CAE Complaint Form located on our website http://www.flycae.com. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request.
The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:
Chappelle Broome, ADA Coordinator
Columbia Metropolitan Airport
3250 Airport Blvd. Suite 10
West Columbia, SC 29170
Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact or meet with Complainant to discuss the complaint and possible resolutions. Within fifteen (15) calendar days after speaking with Complainant, the ADA coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of CCAA and offer options for resolution of the complaint. The ADA Coordinator will make every effort to complete the investigation within thirty (30) calendar days after the complaint is received. Failure of the complainant to provide the requested information within a reasonable period shall result in the administrative closure of the complaint or a delay in complaint resolution.